Southwestern Management And Realty Team

SMART TENANT SURVEY SAYS?

You may remain anonymous: PLEASE FAX TO 702.974.0191 OR SCAN AND EMAIL TO [email protected].

We are doing this is that we may improve on any areas that are frustrating to you. We value your opinion and will look at each issue.

  1. Do you feel that you are receiving the attention that you deserve?        Yes    No    Sometimes
  2. Do you feel that the phones are being answered in a professional manner?  Yes  No Sometimes
  3. When you call with a question, are your needs being met? Yes No Sometimes
  4. Is SMART being responsive to your messages and returning calls? Yes NO Sometimes Never
  5. Are you happy that we have online payments? Yes No Sometimes
  6. Are accounting questions being answered and explained in a timely manner? Yes No Sometimes
  7. When you have a maintenance issue – is it being resolved in a timely manner?   Yes No Sometimes
  8. Do you feel the renewal of your lease – the package covers everything? Yes No Sometimes
  9. Do you have the trust and confidence in SMART as your Property Management company Yes No Sometimes
  10. Would you recommend SMART to friends and family? Yes No Sometimes

If not, why?__________________________________________________________________________________________________________

11. Do you feel that your Property Manager is doing a good job?  Yes No Sometimes Never

if not, why?__________________________________________________________________________________________________________

12. Do you feel that the Office Manager is doing a good job? Yes No Sometimes Never

If not, why? __________________________________________________________________________________________________________

Thank you for your time and honesty on this survey. We willl review all surveys and see where SMART can improve. Again, we thank you for your trust and confidence.

Additional comments: _______________________________________________________________________________________________

SMART Rental Qualifications

The following are Southwestern Management And Realty Team’s (SMART) guidelines for renting a property through SMART. Each and every application will be reviewed by a member of SMART and could be adjusted depending on credit/income and the application itself. Please be truthful!

Rental Qualifications

  • Applicant MUST be 18 years or older and application fee is $65.00 per person and is non-refundable.

Credit

  • Minimum score of 650
  • No EVICTIONS in the past 5 years
  • No utility collections (gas, power, water)

Income Verification

  • Income MUST be 3 times the monthly rent for good credit 650+ and 4 times if applicant has poor credit but good income.
  • MUST be verifiable
  • MUST be with current employer for at least 6 months.
    **If self-employed—CPA financial statements and/or tax returns are acceptable.

Employment History

(you could be required to show proof if requested, paycheck stubs, etc.)

  • Verifiable employment history for the past 3 years
    **If self-employed/retired/not employed—can verify income with signed tax returns and/or bank statements.

Rental History Verification

  • Verify for the past 3 years
  • Must provide: Landlord Names, and phone number, email (if available) on the online application.

Criminal Background Check

SMART does check—Criminal, Sex Offender and Terrorist database

  • NO sex offenders
  • NO crimes—violent crimes, prostitution, domestic violence, possession of weapons or illegal drugs

Pets

MUST be 30 pounds & under & absolutely no violent breeds—ask SMART for the Pet Policy

  • 2 pets max
  • NO ferrets or snakes
  • NO Dangerous, poisonous or illegal pets
  • NO aquariums larger than 10 gallons

Emotional Support pets are NOT considered a Service Animal and not under ADA laws.

SERVICE ANIMALS ARE OF COURSE ACCEPTED AND WILL REQUIRE THE PROPER GOVERNMENT ISSUED DOCUMENTATION.