Southwestern Management And Realty Team


You may remain anonymous: PLEASE FAX TO 702.974.0191 OR SCAN AND EMAIL TO [email protected]

We are doing this is that we may improve on any areas that are frustrating to you. We value your opinion and will look at each issue.

  1. Do you feel that you are receiving the attention that you deserve?        Yes    No    Sometimes
  2. Do you feel that the phones are being answered in a professional manner?  Yes  No Sometimes
  3. When you call with a question, are your needs being met? Yes No Sometimes
  4. Is SMART being responsive to your messages and returning calls? Yes NO Sometimes Never
  5. Are you happy that we have online payments? Yes No Sometimes
  6. Are accounting questions being answered and explained in a timely manner? Yes No Sometimes
  7. When you have a maintenance issue – is it being resolved in a timely manner?   Yes No Sometimes
  8. Do you feel the renewal of your lease – the package covers everything? Yes No Sometimes
  9. Do you have te trust and confidence in SMART as your Property Management company Yes No Sometimes
  10. Would you recommend SMART to friends and family? Yes No Sometimes

If not, why?__________________________________________________________________________________________________________

11. Do you feel that your Property Manager is doing a good job?  Yes No Sometimes Never

if not, why?__________________________________________________________________________________________________________

12. Do you feel that the Office Manager is doing a good job? Yes No Sometimes Never

If not, why? __________________________________________________________________________________________________________

Thank you for your time and honesty on this survey. We willl review all surveys and see where SMART can improve. Again, we thank you for your trust and confidence.

Additional comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________