Owner Newsletter – May 2016
THIS & THAT!
PLEASE NOTE: OUR OFFICES WILL BE CLOSED MONDAY, MAY 30TH IN HONOR OF MEMORIAL DAY.
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THINKING OF SELLING? Don\t forget that you have a benefit with SMART -the SMART Choice Listing. You can review on our website at www.managevegas.com- we can assist in saving you $1000’s.
HOA VIOLATIONS: As the weather gets nicer in the Las Vegas Valley, the HOA police seem to be out in force. If you receive a notice from your HOA- please forward that to the office as we follow up with the tenants and respond to the HOA. You may scan and email or fax tot he office.
LEASE RENEWALS: Cindi is reviewing EVERY lease as they come due. Market studies are being performed on each and every lease. The market is changing in many areas of the Las Vegas Valley- some rents (depending on the area) are staying the same but any areas are increasing. When those increases occur -SMART is raising the rent. A new lease is prepared for everyone and sent out to the tenants. Some long term tenants realize the market has changed and some find it hard to believe we are increasing their rent. The increase is for your benefit! it’s current market rent. I do have the comps if the tenant “dispute” the increase, then I will contact you and we can discuss.
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We would like to take this opportunity to thank all our military owners for their faithful service to us and our freedom, to all the Veterans for your past service, to all our Owners for your continued trust and support and to ALL the mom’s- Happy Mother’s Day!
FOR ALL MOMS
” A mother is the truest friend we have, when trials, heavy and sudden, fall upon us; when adversity takes the place of prosperity; when friends who rejoice with us in our sunshine, desert us when trouble thickens around us, still will she cling to us, and endeavor by her kind precepts and counsels to dissipate the clouds of darkness, and cause peace to return to our hearts.” – Washington Irving
Happy Mother’s Day for:
- Â New mothers, coming to terms with new responsibility
- Expectant mothers, wondering & waiting
- Those who are tired, stressed or depressed
- Those who struggle to balance the tasks of work  family
- Those who are unable to feed their children due to poverty
- Those whose children have physical, mental or emotional disabilities,
- Those who have children they do not want
- Those who raise children on their own
- Those whose children have left home
- and for those who desire to be a mother has not been fulfilled.
Bless all mothers, that their love may be deep and tender, and they may lead their children to know and do what is good, living not for themselves.
Dear SMART Owners,
I wanted to take this time to address a few items that there seems to be some confusion about and hopefully, this will clarify who does what within SMART. Also – PLEASE  email us – we actually can answer emails quicker than we can return phone calls. It’s actually better if you email us as we then have a written notice from you or SMART to you. You are important and we recognize this.
Jason Teglia; YOUR PROPERTY MANAGER 702.750.9725X226, 7102.582.9003 CELL, [email protected]
Jason is your Property Manager, he is the person you need to talk to or email if you have questions regarding work orders, home warranties, inspections and overall general questions about your property. Jason is extremely busy and is in and out of the office each and every day. If you have left him a message, he will return the call or email. It may not be the same day – but he will respond. If it has been longer than a few days, please try again. PLASE do not call or email Cindi saying – I left Jason a message about an hour ago and he has not returned the call or email. Jason will contact you regarding your issue. Sometimes Jason may not contact you as an issue has been resolved and there is nothing more to explain.
Please remember: Cindi Hall is NOT your Property Manager. Jason is!
David Mazey: Accounting Manager 702.750.9725×226, [email protected]
Do you have questions about your statement? David is the person YOU need to speak to. If David does not have the answer to your questions, he will get the answers- he may need to speak with Jason or Cindi or even the Broker to get the answer. Please allow time for him to do whatever research he needs to do to get the answer for you. David is extremely thorough and ANYTHING THAT HAS TO DO WITH MONEY – SPEAK WITH DAVID FIRST!
Please remember: Cindi Hall is NOT your Property Manager!
Cindi Hall: Office Manager/ Co-Owner 702.750.9725×224, [email protected]
First, Cindi Hall is NOT a Property Manager. My function is to sign up new owners, review applications, sign leases, lease renewals, checking on every property every to see if rents can be increased, notifying you when tenants move out or working with you in getting the property ready for market, among everything else that I do. PLEASE do not ask me about items listed on statement as I will not have the answers for you. yes. I am one of the Owners but we have highly qualified employees handling different areas of the business. Everyone remembers me as I am the first point of contact with SMART. I appreciate that but I cannot do everything or honestly remember everything which is why emailing us at SMART is very important. Please, when emailing – in the subject line – put the property address that you are referring to. It will help us a lot.
Mark Hall, Broker/ Co-Owner, and Property Manager 702.750.9725×223 [email protected]
Mark is the Broker of the company. Mark oversees EVERYONE working within the company and will handle difficult tenants or if you are wanting to sell your property, Mark is the person you want to speak with. Mark is aware of all situations happening within the company and if he feels that he needs to get involved more with a tenant or Owner issue – you will know.
Sophia Ganatsios – Administrative Assistant – 702.750.9725 [email protected]
Sophia is the cheerful voice that answers the phone each tiome you call. Among the many detailed duties that Sophia has – she is also the person that is handling ALL HOA violations. If you receive a violations – please fax or email Sophia and she will be following you up on all violations.
Last but not the least – the SMART office dog, Taco- Security for SMART
Taco is our stress reliever when we are having busy and crazy days. He is also the office security and he is soooo vicious when people enter the office. Just look at that adorable face with his buddy, Mr. Chicken! The only way to bribe our security is if you have bacon. Then he will become your best friend.
Thank you for taking time to read through this extended piece. We are constantly striving to have easy procedures but sometimes its’s difficult. I hope that this has assisted you in who does what. As always, we appreciate your trust and support and we hope that this year we will receive another Award for Best in Property Management.
We would like to encourage you to leave a Facebook review, Yelp review as we are building on the internet search to get brought to the top! We’d love to hear from. Check out what Owners, Tenants and even fellow leasing agents say about SMART.
Your SMART Team!
MARK YOUR CALENDARS!
Cindi & Mark, your Owners of SMART will be on vacation from May 17th and back in the office on June 1st.
No phones, no computers and real vacation for us to get energized!
If you need immediate assistant, contact Jason Teglia at 702.750.9725×226 or [email protected], for Mark and Cindi, contact Sophia, her assistant at 702.750.9725 or [email protected]
