Southwestern Management And Realty Team
Call Us (702) 750-9725

Elevating the Renter Experience

March 9, 2019

One of our top goals at SMART (aside from making money for our owners) is to provide excellent customer service for tenants. But really, while delivering service is important, the experience is also just as critical.

If you think about it — it’s the memory of receiving the service that leaves a lasting impact.

SMART relies on cutting edge technology to run our business, and we’ve found that it has a profound effect on the service AND experience we deliver to tenants.

SMART Supports the Mobile Lifestyle

It’s no secret that most people have adapted a mobile lifestyle. SMART is no exception. We’ve implemented mobile technologies to make the lives of renters easier.

  1. Online Maintenance Requests – Renters don’t want to plan their maintenance requests around open office hours, especially when issues can arise at all hours of the night. Instead, residents want to do everything from their mobile devices. We use online maintenance requests to keep renters happy, while simultaneously expediting and prioritizing work orders.
  2. Online Rent Payments – Renters expect the convenience of making secure online rent payments. Automatic withdrawals also make late fees are a thing of the past.
  3. The Power Of Email – Providing excellent experiences for our renters requires us to communicate on the platforms that they most often use — and that includes email. Recent studies show that the average adult professional spends 17 hours per week reading their emails. We’ve found that emails are a time and cost-effective way to communicate important messages to all of our renters.

Improving Renters’ Satisfaction Levels

SMART is committed to providing excellent services and experiences. By making use of some convenient technologies, we have made things easier for our renters and our owners. After all, we’re in business to alleviate headaches, streamline processes, and deliver amazing property management experiences in Las Vegas.

Interested in how we can help you?

Give us a call: 702-750-9725

SMART is open Monday-Friday from 9am-5pm.

las vegas property management

SMART Rental Qualifications

The following are Southwestern Management And Realty Team’s (SMART) guidelines for renting a property through SMART. Each and every application will be reviewed by a member of SMART and could be adjusted depending on credit/income and the application itself. Please be truthful!

Rental Qualifications

  • Applicant MUST be 18 years or older and application fee is $65.00 per person and is non-refundable.

Credit

  • Minimum score of 650
  • No EVICTIONS in the past 5 years
  • No utility collections (gas, power, water)

Income Verification

  • Income MUST be 3 times the monthly rent for good credit 650+ and 4 times if applicant has poor credit but good income.
  • MUST be verifiable
  • MUST be with current employer for at least 6 months.
    **If self-employed—CPA financial statements and/or tax returns are acceptable.

Employment History

(you could be required to show proof if requested, paycheck stubs, etc.)

  • Verifiable employment history for the past 3 years
    **If self-employed/retired/not employed—can verify income with signed tax returns and/or bank statements.

Rental History Verification

  • Verify for the past 3 years
  • Must provide: Landlord Names, and phone number, email (if available) on the online application.

Criminal Background Check

SMART does check—Criminal, Sex Offender and Terrorist database

  • NO sex offenders
  • NO crimes—violent crimes, prostitution, domestic violence, possession of weapons or illegal drugs

Pets

MUST be 30 pounds & under & absolutely no violent breeds—ask SMART for the Pet Policy

  • 2 pets max
  • NO ferrets or snakes
  • NO Dangerous, poisonous or illegal pets
  • NO aquariums larger than 10 gallons

Emotional Support pets are NOT considered a Service Animal and not under ADA laws.

SERVICE ANIMALS ARE OF COURSE ACCEPTED AND WILL REQUIRE THE PROPER GOVERNMENT ISSUED DOCUMENTATION.

I Agree