Southwestern Management And Realty Team

3 Ways Property Managers Keep Tenants Happy With Technology

Thanks to technology, businesses are operating faster, more efficiently and with total control. What did we do before email?

In the world of property management — where moving parts can spiral out of control very quickly — technology has given us some incredible new ways to automate tasks and measure

performance — all without increasing personnel. Instead of working day-to-day to put out fires, technology is helping us seize control of the potential chaos. We’re now able to drive down costs, maintain a high level of performance and, most importantly, keep tenants happy.

While technology will never replace the intuition and expertise of a skilled property manager, the right software can empower him or her to reach new levels of efficiency and control over their properties.

Here are 3 ways technology is making the lives property managers easier, and tenants happier.

1. Finger on the pulse of tenant satisfaction.

Happy tenants are the lifeblood of the business. Property management technology automates the collection of feedback, asking the tenant to immediately give feedback on a work order or transaction. This allows property managers to keep their finger on the pulse of what’s going on in their properties, how satisfied tenants are at any given time, and raising a flag when issues arise.

2. Simplified maintenance keeps tenants happy.

With the right software, managing maintenance tasks is a breeze. The technology works in tandem with tenants’ work orders to ensure that property managers and maintenance teams are working in lock step. Mobile devices also make it easier for maintenance teams to know what to work on, and where to go, next.

3. Improved communication with tenants.

Your tenants EXPECT the convenience of technology. Property managers must communicate better with tenants, giving them the information they need, when they need it, and on-demand.  In both emergency situations and daily communications, software can enable property management to quickly and easily send important communications — eliminating the needs for repetitive announcements.

A property website and tenant portal can also significantly improve the tenant experience by providing an online/mobile option for communicating with property management.


The best property management companies automate operations with the latest technology AND engage their tenants at the same level of convenience they’ve come to expect in today’s on-demand.
Organizations, like SMART, who are adopting new software and tools are simply adapting to the world we live in. We are prepared to meet the demands of our tenants and property owners. Those who can’t keep up face the threat of falling behind, or worse, failing to meet the expectations of today’s tenants.


Make the “SMART” Choice with Southwestern Management And Realty Team

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SMART Rental Qualifications

The following are Southwestern Management And Realty Team’s (SMART) guidelines for renting a property through SMART. Each and every application will be reviewed by a member of SMART and could be adjusted depending on credit/income and the application itself. Please be truthful!

Rental Qualifications

  • Applicant MUST be 18 years or older and application fee is $65.00 per person and is non-refundable.


  • Minimum score of 650
  • No EVICTIONS in the past 5 years
  • No utility collections (gas, power, water)

Income Verification

  • Income MUST be 3 times the monthly rent for good credit 650+ and 4 times if applicant has poor credit but good income.
  • MUST be verifiable
  • MUST be with current employer for at least 6 months.
    **If self-employed—CPA financial statements and/or tax returns are acceptable.

Employment History

(you could be required to show proof if requested, paycheck stubs, etc.)

  • Verifiable employment history for the past 3 years
    **If self-employed/retired/not employed—can verify income with signed tax returns and/or bank statements.

Rental History Verification

  • Verify for the past 3 years
  • Must provide: Landlord Names, and phone number, email (if available) on the online application.

Criminal Background Check

SMART does check—Criminal, Sex Offender and Terrorist database

  • NO sex offenders
  • NO crimes—violent crimes, prostitution, domestic violence, possession of weapons or illegal drugs


MUST be 30 pounds & under & absolutely no violent breeds—ask SMART for the Pet Policy

  • 2 pets max
  • NO ferrets or snakes
  • NO Dangerous, poisonous or illegal pets
  • NO aquariums larger than 10 gallons

Emotional Support pets are NOT considered a Service Animal and not under ADA laws.