Thanks to technology, businesses are operating faster, more efficiently and with total control. What did we do before email?

In the world of property management — where moving parts can spiral out of control very quickly — technology has given us some incredible new ways to automate tasks and measure

performance — all without increasing personnel. Instead of working day-to-day to put out fires, technology is helping us seize control of the potential chaos. We’re now able to drive down costs, maintain a high level of performance and, most importantly, keep tenants happy.

While technology will never replace the intuition and expertise of a skilled property manager, the right software can empower him or her to reach new levels of efficiency and control over their properties.

Here are 3 ways technology is making the lives property managers easier, and tenants happier.

1. Finger on the pulse of tenant satisfaction.

Happy tenants are the lifeblood of the business. Property management technology automates the collection of feedback, asking the tenant to immediately give feedback on a work order or transaction. This allows property managers to keep their finger on the pulse of what’s going on in their properties, how satisfied tenants are at any given time, and raising a flag when issues arise.

2. Simplified maintenance keeps tenants happy.

With the right software, managing maintenance tasks is a breeze. The technology works in tandem with tenants’ work orders to ensure that property managers and maintenance teams are working in lock step. Mobile devices also make it easier for maintenance teams to know what to work on, and where to go, next.

3. Improved communication with tenants.

Your tenants EXPECT the convenience of technology. Property managers must communicate better with tenants, giving them the information they need, when they need it, and on-demand.  In both emergency situations and daily communications, software can enable property management to quickly and easily send important communications — eliminating the needs for repetitive announcements.

A property website and tenant portal can also significantly improve the tenant experience by providing an online/mobile option for communicating with property management.

Conclusion

The best property management companies automate operations with the latest technology AND engage their tenants at the same level of convenience they’ve come to expect in today’s on-demand.
Organizations, like SMART, who are adopting new software and tools are simply adapting to the world we live in. We are prepared to meet the demands of our tenants and property owners. Those who can’t keep up face the threat of falling behind, or worse, failing to meet the expectations of today’s tenants.

 

Make the “SMART” Choice with Southwestern Management And Realty Team