COVID-19 FAQ

Dear SMART Owners & Tenants,

As we are all aware of the ever-changing life events regarding the Coronavirus, we wanted to take a moment to let you know what the plans are for SMART Property Management. We value life and safety for all concerned and especially for the SMART Team here in Las Vegas. SMART's office will be closed until the major threat has passed. We will be conducting business from our homes and continue to work remotely. We will be available via phone and email during normal business hours.

WE ENCOURAGE YOU TO TAKE THE TIME AND EMAIL SMART TEAM MEMBERS AND IF YOUR RESPONSE REQUIRES A PHONE CALL THEN THAT IS WHAT WE WILL DO. THE ACTUAL OFFICE WILL BE CLOSED TO THE PUBLIC. FOR BOTH OWNERS AND TENANTS - PLEASE MAKE SURE IN THE SUBJECT LINE YOU REFERENCE THE PROPERTY ADDRESS SO WE CAN ACCESS YOUR INFORMATION QUICKLY AND REMOTELY.

SMART will be suspending for the time being any and all inspections for lease renewals.

SMART will be suspending ALL non-emergency maintenance items BUT IF YOU HAVE A TRUE EMERGENCY - PLEASE MAKE SURE TO THE USE THE EMERGENCY LINE 702.743.8544. These emergencies include break-ins so SMART can secure the property, no heat, no air, water heater issues, refrigerator not working properly, floods and of course fire. IF YOU USE THE EMERGENCY LINE FOR A NON-EMERGENCY REQUEST YOU WILL BE CHARGED $100. LET'S BE SENSIBLE DURING THIS TRYING TIME FOR EVERYONE AND EVERYONE'S HEALTH.

SMART's office will be closed. The door is locked to the open public and will not be answered if you just "show up".

Move-Outs: If you are dropping off keys, please call the office number 702.750.9725 - an appointment will be set with you to make the arrangements or you can email Cindi Hall at cindi@managevegas.com. DO NOT COME TO THE OFFICE - IT WILL BE CLOSED!

New Lease Signings: Everything will still be processed as usual but during this time we will be doing lease singings remotely and setting a day and time to meet to collect funds and pass off keys.

RENT PAYMENTS: WE ENCOURAGE YOU TO PAY RENT ONLINE AT WWW.MANAGEVEGAS.COM OR MAIL THE RENT BUT REMEMBER IT MUST BE IN OUR HANDS ON THE 1ST OF EACH MONTH. THE BUILDING MAY BE CLOSED TO THE PUBLIC, WE ARE WAITING TO HEAR FROM OUR LANDLORD. RENT CAN BE SENT TO:

SMART, 6955 N. DURANGO DRIVE #1115-107, LAS VEGAS, NEVADA 98149

We wish everyone well and we hope and pray that this will pass over our country and our home here in Las Vegas. Thank you in advanced for your cooperation during this time, we are still here to assist you the best way we can. Everyone, PLEASE take care of yourselves and we do appreciate your trust and support during this event.